PRIVACY POLICY

At Cavendish Clinic we are committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who are booked in on our booking system, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check with us occasionally to ensure that you’re happy with any changes. By making a booking with us, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to contact@cavendishclinic.co.uk or by writing to us at: Cavendish Clinic, 65 Margaret Street, London, W1W 8SP. Alternatively, you can telephone us on 0207 935 4410.

WHO ARE WE?

We are Cavendish Clinic, an England and Scotland based aesthetic and minor surgical group of clinics. Founded by Consultant Doctors from London teaching hospitals and trading as Cavendish Clinic, our company number is 07768772. We were founded in September 2011 and Cavendish Clinic currently comprises of 5 clinics (Margaret Street London, Parsons Green London, Kensington London, Glasgow, and Edinburgh). We specialise in facial and body aesthetics.

HOW DO WE COLLECT INFORMATION FROM YOU?

We obtain information about you when you make a booking with us, for example, when you contact us about products and services or if you register to receive one of our monthly newsletters.

WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?

Collect specific personal data (name, address, email, contact number, DOB) that is required to enter into a contract to sell a product or service.
Engage in communication with you including confirmation and reminders of appointments, and requests to cancel or change bookings.
Collect Health information to perform the agreed services appropriately, and potentially highlight areas that products and services may cause issues to clients because of their health.
Ensure a safe service and provide industry standard advice.
Select relevant offers, promotions, and information for you.
Estimate the number of customers we have.
Hold personal data that is required by law or to respond to legal process.
Hold for insurance purposes.
Store customer records.

Your rights as the individual:

If your personal data is held by Cavendish Clinic, you hold particular rights over it. Where you have provided consent for us to contact you as part of our marketing services, you have the right to modify or withdraw your consent at any time by using the unsubscribe option accompanied with all of our direct marketing or by contacting the Cavendish Clinic Data Officer.

HOW IS YOUR INFORMATION USED?

We may use this information to:

Process a payment you have made, either over the phone, online or in clinic.
Seek your views or comments on the service we provide.
Process, book and confirm appointments that you have requested.
Send you requested product or service information.
Notify you of changes to our service.
Send you communication via your chosen route of newsletters and campaigns which you have requested and may be of interest.
Process Reward Points and notify you of your rewards via your chosen method.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example medical records). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

WHO HAS ACCESS TO YOUR INFORMATION?

Cavendish Clinic are the data controller and processes your personal information for the purposes laid out in this privacy notice. Phorest, Anglesea Mills, 9 Anglesea Row, Smithfield, Dublin 7, D07 W5NE, Ireland, acts as data processor on behalf of Cavendish Clinic and have access to personal information only in cases that customer support or troubleshooting is required by Cavendish Clinic. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws.

INFORMATION SHARING

We will only share your personal information with third parties in the ways that are described in this Privacy Policy.

We may provide your personal information to companies that help us with our business activities such as delivering email newsletters. These companies are authorized to use your personal information only as necessary to provide these services.

We may also share your personal information as required by law or to respond to a government request, or in connection with a corporate change.

We will not provide your details to any other third party without your prior consent.

YOUR CHOICES

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about new products, treatments, Reward Points, events and promotions then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: contact@cavendishclinic.co.uk or telephone us on 0207 935 4410.

HOW YOU CAN ACCESS AND UPDATE YOUR INFORMATION

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: contact@cavendishclinic.co.uk, or write to us at: Cavendish Clinic, 65, Margaret Street, London W1W 8SP. Alternatively, you can telephone 0207 935 4410.

You have the right to ask for a copy of the information Cavendish Clinic hold about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.

SECURITY PRECAUTIONS IN PLACE TO PROTECT THE LOSS, MISUSE OR ALTERATION OF YOUR INFORMATION

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted and protected. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

PROFILING

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

CHANGES TO THIS POLICY

By using our site, you agree to the terms of this Privacy Policy. We may amend this Privacy Policy at any time. If we plan to make a significant change to the way in which we collect, use, and/or share your personal information, we will send an email to users who have provided an email address or post a notice on our site prior to the change becoming effective. Please review this page from time to time for the latest information on our privacy policy.

CONTACTING US

If you have questions or concerns regarding this Privacy Policy, you can contact us by writing to us:

Cavendish Clinic
65, Margaret Street
London
W1W 8SP

Or you can phone us on +44 (0) 207 935 4410, or email us at contact@cavendishclinic.co.uk

REVIEW OF THIS POLICY

We keep this Policy under regular review. This Policy was last updated in September 2021.

DISCLAIMER

If you are underage for this treatment this clinic cannot proceed with the service.

If you have any medical conditions or are on any medication you should check with your doctor before having this treatment. We will need to ask you some health questions to ensure a safe service. As this treatment may not be suitable for you if you suffer from certain medical conditions or are on certain medications.

Where we collect information about your health or medical circumstances, we have a legal obligation to collect this information for health & safety and insurance purposes and only do so with your explicit consent. The privacy and security of your data is very important to us and we will only use health related information for the purposes described on this form and in our Privacy Notice.

Our Locations

FITZROVIA

Address
65 Margaret Street
London
W1W 8SP
More Information
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FITZROVIA

Address
65 Margaret Street
London
W1W 8SP
Phone Number
020 7935 4410
Opening Hours
Monday - Friday: 9am - 5pm
Saturday: 10am - 4pm
Sunday: 10am - 2pm
Available Treatments

CoolSculpting
HydraFacial
Injectables
Exilis Elite
Facials
Tixel
Peels
Emsculpt Neo
Ultherapy
Velashape 3
Dermapen
Celluma LED Treatment

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KENSINGTON

Address
13 Kensington Church Street
Kensington
W8 4LF
More Information
x

KENSINGTON

Address
13 Kensington Church Street
Kensington
W8 4LF
Phone Number
020 7630 4535
Opening Hours
Monday - Friday: 9am - 5pm
Saturday: 10am - 4pm
Sunday: 10am - 2pm
Available Treatments

Injectables
Exilis Elite
Facials
Tixel
Peels
CoolSculpting
HydraFacial
Emsculpt
Celluma LED Treatment
Ultherapy
Velashape 3
Dermapen

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PARSONS GREEN

Address
185 New Kings Road
Parsons Green
SW6 4SW
More Information
x

PARSONS GREEN

Address
185 New Kings Road
Parsons Green
SW6 4SW
Phone Number
020 7731 4764
Opening Hours
Monday - Friday: 9am - 5pm
Saturday: 10am - 4pm
Sunday: 10am - 2pm
Available Treatments

Injectables
Exilis Elite
Facials
Tixel
Peels
Coolsculpting
HydraFacial
Emsculpt Neo
Ultherapy
Velashape 3
Dermapen
Laser Hair Removal
Celluma LED Treatment

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Edinburgh

Address
Edinburgh John Lewis, Floor 2
60 Leith Street
Edinburgh
EH1 3SP
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Edinburgh

Address
Edinburgh John Lewis, Floor 2
60 Leith Street
Edinburgh
EH1 3SP
Phone Number
0131 609 0260
Opening Hours
Monday - Friday: 9:30am - 8pm
Saturday: 9:30am - 8pm
Sunday: 10am - 6pm
Available Treatments

CoolSculpting
Hydrafacial
HydraFacial Keravive
Velashape 2
Cutera Laser Hair Removal
Laser Genesis
Peels
Celluma LED Treatment
Dermapen
Skincare

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Glasgow

Address
24 – 26 Wilson Street
Glasgow
G1 1SS
More Information
x

Glasgow

Address
24 – 26 Wilson Street
Glasgow
G1 1SS
Phone Number
0141 473 0590
Opening Hours
Monday to Wednesday: 10am - 6pm
Thursday: 10am - 8pm
Friday: 9am - 5pm
Saturday: 9am - 5pm
Sunday: Closed
Available Treatments

CoolSculpting
Hydrafacial
HydraFacial Keravive
Peels
Hyperhydrosis
Anti-Wrinkle Injections
Fillers
Profhilo
Lashlift
Dermapen
Skincare
Celluma

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