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Complaints (England)

COMPLAINTS POLICY

HOW WE WILL DEAL WITH YOUR COMPLAINT

We pride ourselves in delivering excellent service, however, should you be dissatisfied and wish to raise a concern; we will endeavour to resolve your dissatisfaction in accordance with our complaint’s procedure. If you wish to make a formal complaint against Cavendish clinic it can be made via the following ways:

VIA EMAIL

welcome@cavendishclinic.co.uk

VIA THE POST

Director
Ace Financial Management Ltd Concord House, 41 Overy Street, Dartford, England, DA1 1UP

Once we have received your complaint it will be dealt with in accordance with the following 3 step procedure.

STAGE 1

You will be sent an acknowledgement within two working days of receipt of your complaint. If we are unclear as to any aspect of the issues you have raised with us, we may ask you for additional information or clarification in order to investigate the matter further. If we do not receive clarification within 20 working days, we will be unable to review the complaint and the case will be closed.

STAGE 2

The Director will review your complaint and a full reply will be sent to you within 20 working days. You may respond in writing to the response.

STAGE 3

If you are dissatisfied with this response, you can write your complaint to the Chief Executive Officer. All aspects of the complaint will be reviewed, and a response will be sent to you within 15 working days. If you remain unhappy with the final response, your next step is to seek independent legal advice.

TIMEFRAMES

In some circumstances, for instance where the case is particularly complex, it may take longer to review your complaint than the timeframes indicated at any particular stage above. If we think this is likely, we will write to you with a revised timescale as soon as possible.

Our Surgical Services

Explore our comprehensive range of surgical procedures designed to help you achieve your aesthetic and health goals.

Breast Augmentation

Enhance breast size and shape using implants or fat transfer.

Breast Reduction

Reduces breast size and weight to create a more balanced, comfortable shape.

Breast lift (mastopexy)

Restore a firmer, more youthful breast shape by removing excess skin.

Tummy Tuck (abdominoplasty)

Remove loose skin and fat while tightening weakened abdominal muscles.

Mommy Makeover

Combination of procedures (often breast surgery, tummy tuck and liposuction) designed to restore bodyshape and confidence.

Liposuction

Remove stubborn fat deposits resistant to diet and exercise, refining body contours for a slimmer, more proportionate look.

Labiaplasty

Reshapes and reduces the labia for improved comfort, confidence, and aesthetic balance.

Face and Neck Lift

Tightens sagging skin and underlying tissues to smooth lines, lift jowls, and rejuvenate the lower face and neck.

Blepharoplasty

Removes excess skin and fat from the eyelids to restore a fresher, more youthful appearance.

Gynaecomastia

Removes excess breast tissue in men to create a flatter, firmer, and more masculine chest shape.

Arm lift (brachioplasty)

Remove excess skin from the upper or lower arms for a more toned look.

Lower body lift

Reshape the abdomen, buttocks, and/ or thighs for a smoother, lifted appearance.

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Real Patients, Real Results

Explore our Real Patients, Real Transformations gallery to see how our surgeons deliver natural, balanced results from subtle enhancements to life-changing outcomes. Our before-and-after images reflect the skill and precision of our surgeons across a wide range of procedures.

Meet Our Surgical Team

At Cavendish Clinic, your care is led by a team of consultant plastic surgeons and medical specialists with decades of experience, many of whom have held senior positions at world-renowned hospitals including Guy’s and St Thomas’, London Bridge Hospital and Harley Street Hospitals.

From your first consultation, we take the time to understand your concerns, goals, and personal journey.

This allows us to recommend the most suitable options and create a treatment plan tailored entirely to you.

We believe lasting results come from more than surgical expertise alone. By combining precision with a commitment to long-term care, we ensure you feel informed, supported, and confident at every stage of your journey with us.

Meet Our Surgical Team
Mr Matt James

Mr Matt James

Consultant Plastic Surgeon

Mr Jamil Shaikh

Mr Jamil Shaikh

Consultant Plastic & Reconstructive Surgeon

Mr Mark Ho-Asjoe

Mr Mark Ho-Asjoe

Consultant Plastic Surgeon

Mr Log Murugesan

Mr Log Murugesan

Surgeon, Consultant Plastic and Reconstructive Surgeon

Get In Touch

Ready to start your journey? Contact us today to schedule a consultation with our expert surgeons.

FAQs

We offer a comprehensive range of treatments including facial fillers, CoolSculpting®, non-surgical rhinoplasty, advanced skin treatments, and body contouring. Our services are designed to enhance your natural beauty with the latest technology and techniques.

Booking a consultation is simple. You can either call our clinic directly or use our online booking system to schedule an appointment. We offer complimentary consultations to assess your needs and create a personalized treatment plan.

Yes, all our treatments are performed by highly qualified and experienced specialists. We use state-of-the-art technology and adhere to the strictest safety and hygiene standards to ensure a safe and effective experience.

The time to see results varies depending on the treatment. For example, with facial fillers, results can be visible immediately, while CoolSculpting® may take a few weeks to show full effects. Your specialist will provide a timeline during your consultation.

Yes, we offer flexible payment plans and financing options to make our treatments more accessible. During your consultation, our team will discuss the available options and help you choose the best plan for your needs.