Privacy Policy
At Cavendish Clinic we are committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who are booked in on our booking system, how we use it, the conditions under which we may disclose it to others and how we keep it secure. All personal information provided by you to us will be treated confidentially and in compliance with data protection legislation,
We may change this Policy from time to time so please check with us occasionally to ensure that you’re happy with any changes. By making a booking with us, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to contact@cavendishclinic.co.uk or by writing to us at:
ADVANCED BEAUTY MEDICAL LTD
Registered office address
C/O Ace Financial Management Ltd Concord House, 41 Overy Street, Dartford, England, DA1 1UP
Who are we?
We are Cavendish Clinic, an England and Scotland based aesthetic and minor surgical group of clinics. Founded by Consultant Doctors from London teaching hospitals and trading as Cavendish Clinic, our company number is 07768772. We were founded in September 2011 and Cavendish Clinic currently comprises of 9 clinics (Margaret Street London, Parsons Green London, Kensington London, Glasgow, Edinburgh, Southampton, Cambridge, Milton Keynes, Peter Jones Department Store, London, Kingston-upon-Thames). We specialise in facial and body aesthetics.
How do we collection information from you?
We obtain information about you when you make a booking with us, for example, when you contact us about products and services, if you register to receive one of our monthly newsletters, or if you complete our consultation form.
WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?
We collect specific personal data (including your name, address, email, contact number, date of birth, gender) that is required to enter into a contract with you to sell a product or service
and to engage in communication with you including confirmation and reminders of appointments, and requests to cancel or change bookings.
You may be asked to bring in a form of photo identification with you to your consultation as proof of age.
We also collect sensitive data relating to your health and medical history (which will need to be updated on each visit). We need to collect that information to be able to assess the suitability of the desired products, treatments or services, to highlight any potential risks or concerns based on your medical history and to perform the agreed services appropriately.
Where we collect information about your health or medical circumstances, we have a legal obligation to collect this information for health & safety and insurance purposes and only do so with your explicit consent. The privacy and security of your data is very important to us and we will only use health related information for the purposes described in our forms or in this privacy policy.
HOW ELSE IS YOUR INFORMATION USED?
We may also use your information to:
Process a payment you have made, either over the phone, online or in clinic.
Seek your views or comments on the service we provide.
Process, book and confirm appointments that you have requested.
Send you requested product or service information.
Notify you of changes to our service.
Send you communication via your chosen route of newsletters and campaigns which you have requested and may be of interest.
Process Reward Points and notify you of your rewards via your chosen method. Comply with our insurance policies
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example medical records). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
WHO HAS ACCESS TO YOUR INFORMATION?
Cavendish Clinic are the data controller and processes your personal information for the purposes laid out in this privacy notice. Phorest, Anglesea Mills, 9 Anglesea Row, Smithfield, Dublin 7, D07 W5NE, Ireland, acts as data processor on behalf of Cavendish Clinic to manage our bookings system, and have access to personal information only in cases that customer support or troubleshooting is required by Cavendish Clinic. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws.
INFORMATION SHARING
We will only share your personal information with third parties where the law requires us or allows us to do so.
We may provide your contact information to companies that help us with our business activities such as delivering email newsletters. These are authorised to use your personal information only as necessary to provide these services and they are also required to comply with data protection legislation.
We may also share your personal information as required by law or to respond to a government request, or in connection with a corporate ownership change.
We will not provide your details to any other third party without your prior consent.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law