We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
YOUR CHOICES
If your personal data is held by Cavendish Clinic, you hold particular rights over it.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about new products, treatments, Reward Points, events and promotions then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences or withdraw your consent at any time by contacting us by email: contact@cavendishclinic.co.uk or telephone us on 0203 808 4836.
HOW YOU CAN ACCESS AND UPDATE YOUR INFORMATION
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: contact@cavendishclinic.co.uk, or write to us at: Cavendish Clinic, 65, Margaret Street, London W1W 8SP. Alternatively, you can telephone 0203 808 4836.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
SECURITY PRECAUTIONS IN PLACE TO PROTECT THE LOSS, MISUSE OR ALTERATION OF YOUR INFORMATION
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted and protected. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
PROFILING
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
CHANGES TO THIS POLICY
By using our site, you agree to the terms of this Privacy Policy. We may amend this Privacy Policy at any time. If we plan to make a significant change to the way in which we collect, use, and/or share your personal information, we will send an email to users who have provided an email address or post a notice on our site prior to the change becoming effective. Please review this page from time to time for the latest information on our privacy policy.
CONTACTING US
If you have questions or concerns regarding this Privacy Policy, you can contact us by writing to us:
Cavendish Clinic
65, Margaret Street
London
W1W 8SP
Or you can phone us on +44 (0) 203 808 4836, or email us at welcome@cavendishclinic.co.uk
REVIEW OF THIS POLICY
We keep this Policy under regular review. This Policy was last updated in September 2021.
DISCLAIMER
If you are underage for this treatment, this clinic cannot proceed with the service.
If you have any medical conditions or are on any medication, you should check with your doctor before having this treatment, as this treatment may not be suitable for you if you suffer from certain medical conditions or are on certain medications.
CANCELLATIONS AND ONLINE COMPLAINTS
How we will deal with your complaint
We pride ourselves in delivering excellent service, however, should you be dissatisfied and wish to raise a concern; we will endeavour to resolve your dissatisfaction in accordance with our complaint’s procedure.
If you wish to make a formal complaint against Cavendish Clinic it can be made via the following ways:
Via email
welcome@cavendishclinic.co.uk
Via the post
Director
Cavendish Clinic, 65 Margaret St, London W1W 8SP
Once we have received your complaint it will be dealt with in accordance with the following 3-step procedure.
Stage 1
You will be sent an acknowledgment within two working days of receipt of your complaint. If we are unclear as to any aspect of the issues you have raised with us, we may ask you for additional information or clarification in order to investigate the matter further. If we do not receive clarification within 20 working days, we will be unable to review the complaint and the case will be closed.
Stage 2
The Director will review your complaint and a full reply will be sent to you within 20 working days. You may respond in writing to the response.
Stage 3
If you are dissatisfied with this response, you can refer your complaint in writing to the Chief Executive Officer. All aspects of the complaint will be reviewed and a response sent to you within a further 15 working days. If you remain unhappy with the final response your next step is to seek independent legal advice.
Timeframes
In some circumstances, for instance where the case is particularly complex, it may take longer to review your complaint than the timeframes indicated at any particular stage above. If we think this is likely we will write to you with a revised timescale at the earliest opportunity.
We comply with the CQC Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 16.- management of complaints. All patient satisfaction information is monitored through our Clinical Governance process and used to improve practice.
ADVANCED BEAUTY MEDICAL LTD
Registered office address
C/O Ace Financial Management Ltd Concord House, 41 Overy Street, Dartford, England, DA1 1UP
Company number: 08518738