OUR TERMS AND CONDITIONS
CANCELLATION AND FAILURE TO ARRIVE AT SCHEDULED APPOINTMENTS
Cancellations with us can be made by phone, email or in person. We just ask you to give us a minimum of 24 hours’ notice prior to your scheduled appointment. It is hugely beneficial if you can give us as much notice as possible to allow us to offer a high level of service to all of our patients. Failure to give us 24 hours’ notice of cancellation, will lead to your treatment being forfeited.
We do our best to accommodate late arrivals. However, there may be times when a late arrival will result in reduced treatment time, or we may have to reschedule your appointment.
There are no refunds on treatments taken, purchased products or medical consultations where treatment has not taken place. Refunds on courses: If you require a refund on a treatment as part of any course of treatments, any treatments taken will revert to the standard price of a treatment and lose the benefit of the discounted course price. The refund of the remaining treatments is therefore calculated upon monies left on the number of standard priced treatments taken.
Gift vouchers will expire after 12 months and cannot be exchanged for cash. All courses and paid treatments must be used within 12 months and 24 months if you are pregnant.
Our clients’ results vary according to their biological make up, diet, environmental surroundings and a number of other factors, which influence how our treatments take effect. We do achieve significant results in many cases. However we cannot predetermine the outcome and therefore cannot guarantee results from any of our treatments.
CHILD POLICY (UNDER 18’S)
In line with regulations from the Care Quality Commission, we cannot treat persons under the age of 18 or allow anyone under the age 18 into our clinics. We will endeavour to assist you or reschedule your appointment if this presents a problem for you.
Harley Street London Limited trading as Cavendish Clinic, is an Appointed Representative of Chrysalis Finance Limited, which is authorised and regulated by the Financial Conduct Authority to carry out the regulated activity of credit broking.